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© 2026 Webbalances Solution (003096168-D). All rights reserved.Version 4.21.0
All guidesUsers & securityInvite usersOrganise teamsRoles and permissionsSecurity policyAudit log
User Guide › Users & security

Invite users

Add colleagues to your workspace and give them a role and seats.

For: Admins

Steps

  1. 1Go to Settings → Users and select Invite user.
  2. 2Enter their work email and name, then choose a role (for example Agent or Supervisor) and team.
  3. 3Choose the module seats they need (each seat counts towards your plan).
  4. 4Select Send invitation. They receive an email to set a password and turn on two-factor sign-in.
  5. 5Use Resend or Revoke on pending invitations if needed.

Related guides

  • Organise teamsTeams decide who sees team work and who receives routed items.
  • Roles and permissionsControl what each role can see and do, down to individual fields.
  • Security policyWorkspace-wide rules for sign-in and two-factor authentication.
  • Audit logSee who changed what, and when.

Still need help? Contact support

On this pageStepsRelated guides