METRICRM
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MetriCRM v4 · Phase 3 of 15 delivered · updated every release

One CRM for care, sales, email and chat

Built for Malaysian businesses: every customer conversation, case and deal in one secure workspace — hosted in Singapore, in English, Bahasa Melayu and 中文.

Talk to usSee what's available
  • Hosted in Singapore
  • Your own encrypted database
  • Two-factor sign-in
  • EN · BM · 中文
Available now

What's live in the platform today

Each release adds to this list. Everything here is built, tested and running on our Singapore infrastructure.

  • Phase 1

    Your own workspace address

    Each company gets its own secure workspace at yourcompany.metricrm.com, with a fast, consistent interface.

  • Phase 1

    Three languages

    Switch between English, Bahasa Melayu and 中文 at any time — for every screen and email.

  • Phase 2

    Workspace ready in under a minute

    Your workspace, database and administrator account are created automatically, with a welcome email to get started.

  • Phase 2

    Your own database in Singapore

    Each workspace's data lives in its own database in Singapore, encrypted at rest and never mixed with anyone else's.

  • Phase 3

    Secure sign-in

    Two-factor authentication, sign-in links by email, remembered devices, breached-password protection and automatic lockout.

  • Phase 3

    Roles, teams and audit trail

    Fine-grained roles (own, team or all records), invitations with seat control, and a complete audit log with export.

Product family

Five modules, one customer record

Start with what you need. Modules arrive in the order below — the roadmap shows exactly where each one is.

  • MetriCRM

    Accounts, contacts, tasks and knowledge base

    Coming in Phase 6

  • MetriCare

    Cases, queues and SLAs

    Coming in Phase 8

  • MetriSales

    Leads, pipeline, quotations and invoices

    Coming in Phase 9

  • MetriMail

    Shared inboxes and broadcasts

    Coming in Phase 7

  • MetriChat

    WhatsApp, Messenger, web chat and social

    Coming in Phase 10
Security & data residency

Built to the standards your auditors ask about

  • Data stays in Singapore

    Every workspace runs on infrastructure in the Singapore region (AWS ap-southeast-1).

  • Isolated by design

    A separate database per workspace; secrets encrypted with AES-256-GCM envelope encryption.

  • Modern sign-in

    Passwords follow NIST SP 800-63B, breached passwords are blocked, and two-factor is enforceable per role.

  • Everything audited

    Sign-ins, permission changes, exports and support access are recorded with before/after details.

Roadmap

Built in the open, one phase at a time

This page updates with every release.

  1. Phase 1Foundation & languagesDelivered
  2. Phase 2Automated workspacesDelivered
  3. Phase 3Secure sign-in, roles & auditDelivered
  4. Phase 4Website, plans & billingNext
  5. Phase 5AI platformPlanned
  6. Phase 6MetriCRM corePlanned
  7. Phase 7MetriMailPlanned
  8. Phase 8MetriCarePlanned
  9. Phase 9MetriSalesPlanned
  10. Phase 10MetriChatPlanned
  11. Phase 11Telephony, SMS & APIPlanned
  12. Phase 12Reports & dashboardsPlanned
  13. Phase 13Admin console & v3 migrationPlanned
  14. Phase 14Platform consolePlanned
  15. Phase 15Hardening & launchPlanned