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All guidesMetriCRMAccounts and contactsThe 360° customer pageTasks and My workKnowledge base articlesSegments, duplicates and mergingCustom fieldsRouting rulesAutomatic assignmentAutomationsImport and exportCustomer satisfaction surveys
User Guide › MetriCRM

Segments, duplicates and merging

Save filters for reuse and clean up duplicate records.

For: Everyone

Steps

  1. 1On a list, set filters and select Save segment. Share it with your team if useful.
  2. 2Open a record and select Find duplicates to see look-alike records (similar names, emails and phone numbers).
  3. 3Select Merge, choose which value to keep for each field, and confirm.
  4. 4The merged record keeps all notes, tasks and links; the merge is recorded in the audit log.

Related guides

  • Accounts and contactsCreate customer records, link people to companies and assign account managers.
  • The 360° customer pageEverything about a customer on one page: timeline, notes, tasks and AI summary.
  • Tasks and My workPlan follow-ups with due dates, reminders and repeats.
  • Knowledge base articlesWrite answers once, translate them and publish to your team or customers.

Still need help? Contact support

On this pageStepsRelated guides