METRICRM
FeaturesAIPricingResources
//
Talk to us
METRICRM
ProductPricingFeaturesAIIntegrations
ResourcesUser GuideContact
LegalTerms of ServicePrivacy NoticePDPA NoticeData Processing AgreementCookie Policy
© 2026 Webbalances Solution (003096168-D). All rights reserved.Version 4.21.0
All guidesMetriCRMAccounts and contactsThe 360° customer pageTasks and My workKnowledge base articlesSegments, duplicates and mergingCustom fieldsRouting rulesAutomatic assignmentAutomationsImport and exportCustomer satisfaction surveys
User Guide › MetriCRM

Import and export

Bring in data from spreadsheets and take it out again.

For: Admins

Steps

  1. 1Go to Settings → Import & export.
  2. 2Choose Accounts, Contacts, Leads or Products and upload a CSV or Excel file.
  3. 3Check the column mapping and choose how to handle duplicates.
  4. 4Review the preview, then select Start import. It runs in the background with progress, and you are notified when it finishes.
  5. 5Download the errors file to fix rows that could not be imported.
  6. 6Use Export to download records you are allowed to see.

Related guides

  • Accounts and contactsCreate customer records, link people to companies and assign account managers.
  • The 360° customer pageEverything about a customer on one page: timeline, notes, tasks and AI summary.
  • Tasks and My workPlan follow-ups with due dates, reminders and repeats.
  • Knowledge base articlesWrite answers once, translate them and publish to your team or customers.

Still need help? Contact support

On this pageStepsRelated guides