Customer satisfaction surveys

Ask customers how you did and see scores on their records.

Steps

1. 1Go to Settings → Surveys and select New survey.
2. 2Choose CSAT, NPS or CES and write the question in each language.
3. 3Choose when it is sent and how often a customer may be asked.
4. 4Activate it. Surveys are emailed through your own mailbox with a single-use link.
5. 5Scores appear on the account and contact pages; low scores can create a follow-up task.

Still need help? Contact support