Knowledge base articles

Write answers once, translate them and publish to your team or customers.

Steps

1. 1Open Knowledge Base and select New article.
2. 2Write the article in the editor and choose a category.
3. 3Use the language tabs to add Bahasa Melayu and 中文 — or select Translate with AI and review the result.
4. 4Submit for approval. An approver publishes it.
5. 5Choose visibility: Internal (your team and the copilot) or Public (also the customer portal).

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