Delete your account
Delete your MetriCRM account, hand over or close a workspace you own, or delete a customer portal account.
For: EveryoneSteps
- Open My account → Security and scroll to Delete my account.
- If you own a workspace, transfer ownership to another active admin or close the workspace first (export your data before closing).
- Choose Delete my account, enter your password (and 2FA code if it is on) and type your email address.
- Select Delete my account. You are signed out and receive a confirmation email.
- Portal customers: open Your account in the portal and choose Delete my portal account or Request deletion.
Good to know
- Deletion is immediate and can't be undone; closing a workspace can be undone until its data is deleted.
- Records you created stay with your organisation, shown as "Deleted user".
- Can't sign in? Email dpo@webbalances.com with the subject "Account deletion".
Still need help? Contact support