Get the weekly insights email
Every Monday morning, a short AI-written email sums up what changed for your teams last week and what to expect this week.
For: Team leads, managers and adminsSteps
- The email arrives on Monday after 08:00 (Malaysia time) if you manage a team's numbers.
- It shows up to three cards for last week — such as cases, SLA, satisfaction, chats or sales — each against the week before, with a line on what drove the change.
- A forecast card shows this week's expected volume and the busiest day.
- Select Open your dashboard to dig into the details.
Good to know
- Turn it off or on under Your account → Notifications → Weekly insights.
- Figures use your own access, so each person's email covers the teams they look after.
- Headlines are calculated, not written by AI; AI only writes the one-line explanation from the breakdowns.
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