Build a wallboard for your team's screen

Put the live figures your operations floor watches on a big screen, coloured against your own targets.

For: Supervisors and managers

Steps

Open Reports and select + New wallboard in the Analytics list.
Name the board and choose its team. Add tiles: live numbers (queue, waiting chats, longest wait, calls in progress, missed calls, agents online), any metric, agents by state, queues, or an alert ticker.
Select a tile to choose its field, team, label and width. Turn on Colour by target, say whether lower or higher is better, and set the amber and red levels.
Add pages if one screen isn't enough; the board rotates between them.
Save, then select Create TV link and open the link on the screen. No sign-in is needed there.

Anyone with the TV link sees the board, so treat it like a key. Create a new link or turn it off any time.
Colours always come with words (On target, Near limit, Over limit), so they read well from across the room.
The board refreshes by itself; there's nothing to click on the screen.

Still need help? Contact support