Add web chat to your website

Put a chat button on your website, with the Care bot answering first and agents taking over.

For: Admins

Steps

Go to Settings → Chat channels and select Create channel (a website chat is set up for you to edit).
Set the name, brand colour and greeting. Under Allowed websites, list your site (e.g. sinar.com.my); leave it empty to allow any site.
Choose whether visitors give their name and email first, and whether the Care bot answers first from your public help centre.
Under Assignment & response time, choose Agents claim chats from Unclaimed, or Assign automatically to route each chat to the longest-idle or least-busy agent. Set the team, the first-reply target and when supervisors are alerted.
Select Save channel, then Copy code and paste the snippet before </body> on every page of your website. Use Preview to try it.
Add canned replies on the same page; agents type / in the composer to insert them.

Pause the channel to hide the widget without removing the code.
To collect a rating when a chat ends, publish a survey with the trigger "Chat closed" in Settings → Surveys.

Still need help? Contact support