Connect WhatsApp and other messaging apps

Bring WhatsApp, Messenger, Instagram, Telegram, LINE and SMS into Conversations with your own business accounts.

For: Admins

Steps

Open Settings → Chat channels and find Messaging apps. Select Connect next to the app.
WhatsApp: enter the Phone number ID and WhatsApp Business account ID from Meta's WhatsApp Manager, a permanent access token and your Meta app secret. Messenger and Instagram: enter the Page or Instagram account ID, a Page access token and the app secret.
Select Save & connect. For Meta apps, copy the callback URL and verify token shown in the dialog into Meta App Dashboard → Webhooks, and subscribe to the messages field (plus deliveries and reads for Messenger).
Telegram: paste the bot token from @BotFather. LINE: paste the channel secret and channel access token. The webhook is registered for you.
SMS: enter your Twilio Account SID, auth token and number, then paste the callback URL into Twilio Console → your number → A message comes in.
Choose the team, whether the Care bot answers first, and whether agents claim chats or they are assigned automatically. Send a test message: it appears in MetriChat → Conversations.

Tokens and secrets are encrypted and never shown again. Leave a field blank to keep the saved value.
Every webhook is checked against the app's signature or secret; messages delivered twice are only stored once.
In messaging apps the customer replies AGENT to reach a person, and after the chat closes they rate it by replying with a number.

Still need help? Contact support

Bring WhatsApp, Messenger, Instagram, Telegram, LINE and SMS into Conversations with your own business accounts.

For: Admins

Open Settings → Chat channels and find Messaging apps. Select Connect next to the app.
WhatsApp: enter the Phone number ID and WhatsApp Business account ID from Meta's WhatsApp Manager, a permanent access token and your Meta app secret. Messenger and Instagram: enter the Page or Instagram account ID, a Page access token and the app secret.
Select Save & connect. For Meta apps, copy the callback URL and verify token shown in the dialog into Meta App Dashboard → Webhooks, and subscribe to the messages field (plus deliveries and reads for Messenger).
Telegram: paste the bot token from @BotFather. LINE: paste the channel secret and channel access token. The webhook is registered for you.
SMS: enter your Twilio Account SID, auth token and number, then paste the callback URL into Twilio Console → your number → A message comes in.
Choose the team, whether the Care bot answers first, and whether agents claim chats or they are assigned automatically. Send a test message: it appears in MetriChat → Conversations.

Tokens and secrets are encrypted and never shown again. Leave a field blank to keep the saved value.
Every webhook is checked against the app's signature or secret; messages delivered twice are only stored once.
In messaging apps the customer replies AGENT to reach a person, and after the chat closes they rate it by replying with a number.

Still need help? Contact support