Send a message broadcast

Send WhatsApp templates, SMS, Telegram or LINE messages to opted-in customers, with approval and delivery reports.

For: Marketing and supervisors

Steps

Make sure customers have opted in: mark it on the contact page (Messaging consent), import a CSV with a consent column, or let them reply START. Telegram and LINE customers opt in by messaging you.
Open MetriChat → Message broadcasts and select New broadcast.
Pick the channel and the audience (contact segments or lists). For WhatsApp, pick an approved template and fill its variables from the contact's name or fixed text; for other apps, write the message in each language.
Choose when to send (Malaysia time) and how many messages per minute, then Submit for approval. The audience is counted: who will receive it and who is skipped (no opt-in, opted out, no number).
An approver selects Approve & schedule. Follow sent, delivered, read and replies on the broadcast's page; replies arrive in Conversations.

Customers can reply STOP (BERHENTI, 退订) at any time; they are skipped from then on.
Messenger and Instagram don't allow broadcasts.

Still need help? Contact support