Build a bot

Greet customers, answer from your help centre, collect details and hand over to a person — in three languages.

For: Admins

Steps

Open MetriChat → Bots and select New bot. It starts with a ready-made flow you can change.
Steps run top to bottom. Select a step to edit it: Message says something, Ask saves an answer (name, email, phone, company, order number or need), Choice offers buttons, AI answer replies from your help centre, Business hours branches, Create record makes a case or lead, Hand over passes the chat to a person.
Fill in each text in English, Bahasa Melayu and 中文 — customers see their own language. Choose which step comes next.
Under Hand-over rules, keep AGENT / ejen / 人工 on and set how many messages before a person takes over.
Use Try it to chat with the bot as a customer (nothing is created or sent), then select Save & activate.
In Settings → Chat channels, choose the bot for your website chat or a messaging app.

In messaging apps, choices are sent as a numbered list; customers reply with the number or the option.
Details the bot collects fill in the chat's name, email and phone, and go into the case or lead it creates.

Still need help? Contact support