Cancel an e-invoice

Cancel a validated e-invoice within 72 hours, or handle a buyer's rejection request.

For: Finance managers

Steps

Go to MetriSales → e-Invoices. The Cancellation window card and the Valid tab show how long each e-invoice can still be cancelled.
Select Cancel e-invoice on the document, enter a reason (up to 300 characters) and confirm. MyInvois cancels it and the buyer is told.
When a buyer rejects an e-invoice in MyInvois, it moves to the Rejected by buyer tab with the buyer's reason. You can record a rejection the buyer sent you another way with Record rejection.
After the 72 hours have passed, issue a credit note instead of cancelling.

Cancelling needs the e-Invoices approve permission, is recorded in the audit log and can never be done by an AI agent.
If credit notes refer to the e-invoice, cancel those first.

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