Platform
One platform, every customer conversation
MetriCRM connects every module to one customer record. Pick the modules you need today and add more as you grow — they share the same data, people and AI.
How it fits together
From first message to lasting customer
Every module fits one of four stages, and each stage hands over to the next without copying data.
- 01
Engage
Meet customers on email, chat, social, phone and campaigns.
- 02
Manage
Turn every request into a case, deal or job with an owner and a deadline.
- 03
Automate
Let AI agents and workflows handle routine work within your rules.
- 04
Improve
See what is happening, score quality and keep customers coming back.
All modules
Pick the modules you need
- Available nowMetriMailShared inboxes, templates and broadcastsLearn more →
- Available nowMetriChatWhatsApp, Messenger, web chat and socialLearn more →
- Available nowMetriVoiceCloud contact centre with voice AILearn more →
- Available nowMetriCRMAccounts, contacts, tasks and knowledge baseLearn more →
- Available nowMetriCareCases, queues and SLAsLearn more →
- Available nowMetriSalesLeads, pipeline, quotations and invoicesLearn more →
- Available nowAnalyticsDashboards, reports and AI insightsLearn more →
- Coming soonMetriReachMarketing automation and customer journeysLearn more →
- Coming soonMetriFieldField service scheduling and mobile jobsLearn more →
- Coming soonMetriDeskEmployee service desk for IT and HRLearn more →
- Coming soonMalaysia PackMyInvois e-invoicing, FPX/DuitNow and PDPA toolkitLearn more →
- Coming soonMetriAgentAI agents that resolve requests end to endLearn more →
- Coming soonMetriQAAutomated quality assurance and coachingLearn more →
- Coming soonMetriSuccessCustomer health, renewals and playbooksLearn more →
Start with MetriCRM, add modules as you grow
Every workspace starts with the shared customer record. Add modules per seat, any time.