Shared inboxes your whole team can trust
Connect your company mailboxes, assign and track every email, reply with templates, and send broadcasts with one-click unsubscribe — all linked to the customer record.
Available now
What MetriMail does
Your own mailboxes
Available nowConnect support@ and sales@ by SMTP/IMAP — mail is never deleted.
Shared inboxes
Available nowAssignment, internal notes, collision warning and snooze.
Smart composer
Available nowTemplates, AI drafts, attachments, send later and undo send.
Email responder
Available nowRules that route, tag or close mail, plus safe auto-acknowledgements.
Template library
Available nowReusable emails in three languages with approval.
Broadcasts
Available nowSend to segments and lists at a safe pace, with one-click unsubscribe.
Gmail & Microsoft 365 sync
Coming soonConnect Google and Microsoft email and calendars.
Questions about MetriMail
Which mailboxes can I connect?
Any mailbox with IMAP and SMTP access, such as your web hosting mailbox, or Google Workspace with an app password. Microsoft 365 sign-in is coming soon.
How do broadcasts handle unsubscribes?
Every broadcast has a one-click unsubscribe link, and anyone who has unsubscribed or whose address bounced is skipped automatically.
Is new mail imported automatically?
Yes. New mail is fetched every few minutes and threaded with earlier conversations. Imported emails are moved to a "MetriCRM-Imported" folder in your mailbox, never deleted.
Do you store our emails?
Emails are stored in your workspace's own database in Singapore, encrypted at rest.
Can an email become a case?
Yes. Turn on Email to case for a mailbox and every new email becomes a MetriCare case with its own number; replies stay on the same case. You can also create a case from any email with one click.
Can emails to sales@ become leads?
Yes. Set a mailbox's module to MetriSales and every new email from a customer becomes a numbered MetriSales lead, assigned to a rep automatically; replies stay on the same conversation.
Who gets a new email in the shared inbox?
Your routing rules decide; anything they don't match goes to the mailbox's team by round robin or to whoever is least busy. Email waits in the queue when everyone is busy and is assigned as soon as someone is free.