Answer calls in the browser, route them with the same rules as email and chat, and let AI transcribe, summarise and even answer routine calls in English, Bahasa Melayu and Chinese.
Coming soon — join the early-access listClick to call, screen pop and call logging.
Send and receive SMS through ClickSend.
IVR, queues and live board on Twilio, Yeastar or 3CX.
Call recordings stored in Singapore or Malaysia.
Transcripts, summaries and AI voice agents.
Yes. Connect Yeastar or 3CX and keep your PBX, or use MetriCRM numbers for a full cloud contact centre.
You choose: Singapore, Malaysia or your own storage bucket. Recordings are always encrypted.
Per agent seat, plus per call minute when you use MetriCRM-provided numbers.