METRICRM
FeaturesIndustriesAIPricingResources
//
Talk to us
METRICRM
ProductPricingFeaturesAll modulesIndustriesAIIntegrations
ResourcesUser GuideContact
LegalTerms of ServicePrivacy NoticePDPA NoticeData Processing AgreementCookie Policy
© 2026 Webbalances Solution (003096168-D). All rights reserved.Version 4.54.0
Industries · Healthcare & Clinics

Patient enquiries answered, every time

Handle appointment requests, enquiries and feedback across branches and channels, with clear follow-up and patient data kept private.

Start 14-day trialTalk to us
Healthcare & Clinics
MetriCareMetriChatMetriVoiceMetriAgent
Healthcare & Clinics

Challenges we solve

  • Phone lines always busy
  • Enquiries on many channels
  • Feedback not followed up
  • Repeat questions
  • Privacy concerns
  • No view across branches
Healthcare & Clinics

How it flows

  1. Customer asks on any channel
  2. AI answers or routes it
  3. Your team resolves
  4. Insights show what to fix
Use cases

How Healthcare & Clinics teams use MetriCRM

MetriChat screen
01

Appointment and enquiry desk

  • Bots answer hours, fees and preparation questions
  • Requests handed to the right branch team
  • Every conversation on the patient's record
MetriChatMetriAgent
Swipe or use the arrows
AI for Healthcare & Clinics

How AI cuts cost and effort for Healthcare & Clinics

  • Lower costsBiggest impact
    • AI agents handle hours, fees and preparation questions instead of front-desk staff
    • Fewer phone lines needed as patients self-serve on WhatsApp and the portal
    • AI credits only when used; BYOK for clinics with their own AI contract
  • Streamlined operations
    • Enquiries routed to the right branch and service automatically
    • AI summaries of long patient conversations before call-backs
    • Personal data redacted before any AI call, by policy
  • Happier customers
    • Patients get answers outside clinic hours
    • Complaints followed up before they escalate
    • Consistent replies across every branch

AI is metered in credits you control, or free with your own AI key; MetriAgent is billed per verified resolution.

Healthcare & Clinics

One platform, every Healthcare & Clinics customer journey

  • MetriCare· Available now
  • MetriChat· Available now
  • MetriVoice· Available now
  • MetriCRM· Available now
  • Analytics· Available now
  • MetriAgent· Coming soon
  • Patients get answers faster
  • Every complaint followed up
  • Patient data kept private
  • Branches compared fairly

Other industries

Retail & F&BHospitality & TravelProperty & Real EstateEducation & TrainingFinancial Services & InsuranceTelco & Internet ProvidersLogistics & E-commerceManufacturing & DistributionAutomotiveBPO & Contact CentresGovernment & Public Sector

See MetriCRM for Healthcare & Clinics

Tell us how your team works today — we will show you the modules and set-up that fit.

Talk to usStart 14-day trial