Industries · Retail & F&B
Every outlet, every customer, one view
Handle feedback, complaints and orders from every store and channel, see which outlet needs attention, and turn one-time buyers into regulars.
MetriCareMetriChatMetriCRMMetriAgent
Retail & F&B
Challenges we solve
- Feedback scattered across outlets
- No view by branch
- Slow replies on social
- Peak-hour overload
- Vouchers and refunds by hand
- No loyalty insight
Retail & F&B
How it flows
- Customer asks on any channel
- AI answers or routes it
- Your team resolves
- Insights show what to fix
AI for Retail & F&B
How AI cuts cost and effort for Retail & F&B
- Lower costsBiggest impact
- AI agents answer opening hours, menus and order status — paid per verified resolution, not per head
- Bots absorb promotion-day spikes without temporary staff
- Bring your own AI key, or pay only for the credits you use
- Streamlined operations
- Feedback is classified and routed to the right outlet automatically
- AI summaries replace reading long threads before replying
- A weekly AI digest flags outlets with rising complaints
- Happier customers
- Instant answers on WhatsApp and Instagram, any hour
- Replies drafted in the customer's language (EN, BM, 中文)
- SLA risk predicted before a customer waits too long
AI is metered in credits you control, or free with your own AI key; MetriAgent is billed per verified resolution.
Retail & F&B
One platform, every Retail & F&B customer journey
- MetriCare· Available now
- MetriChat· Available now
- MetriCRM· Available now
- Analytics· Available now
- MetriAgent· Coming soon
- MetriReach· Coming soon
- Every complaint has an owner
- Head office sees every outlet
- Fast answers on every channel
- Customers who come back
Other industries
See MetriCRM for Retail & F&B
Tell us how your team works today — we will show you the modules and set-up that fit.