Industries · BPO & Contact Centres
Run every client programme on one platform
Serve many clients from one contact centre: separate queues, SLAs and reports per programme, omnichannel handling and AI that lifts agent productivity.
MetriVoiceMetriChatMetriCareMetriAgent
BPO & Contact Centres
Challenges we solve
- Many clients, many tools
- SLA penalties
- Agent ramp-up
- Quality reviews are sampled
- Reporting by hand
- Staffing guesswork
BPO & Contact Centres
How it flows
- Customer asks on any channel
- AI answers or routes it
- Your team resolves
- Insights show what to fix
AI for BPO & Contact Centres
How AI cuts cost and effort for BPO & Contact Centres
- Lower costsBiggest impact
- AI agent assist lifts productivity on every programme without adding headcount
- AI agents resolve routine contacts, billed per verified resolution
- Automated client reports remove weekly manual reporting
- Streamlined operations
- Contacts routed by skill, language and programme automatically
- AI summaries cut after-contact work
- AI scoring will review every conversation, not a sample (coming soon)
- Happier customers
- Faster answers and fewer transfers
- Consistent quality across agents and shifts
- SLA risk spotted before a breach
AI is metered in credits you control, or free with your own AI key; MetriAgent is billed per verified resolution.
BPO & Contact Centres
One platform, every BPO & Contact Centres customer journey
- MetriVoice· Available now
- MetriChat· Available now
- MetriCare· Available now
- Analytics· Available now
- MetriAgent· Coming soon
- MetriQA· Coming soon
- Fewer SLA penalties
- Agents productive sooner
- Reports without manual work
- Better staffing
Other industries
See MetriCRM for BPO & Contact Centres
Tell us how your team works today — we will show you the modules and set-up that fit.