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All guidesMetriMailConnect a mailboxThe shared inboxReply, undo and send laterEmail templatesEmail responder rulesAutomatic acknowledgementsSend a broadcastUnsubscribes and bouncesMailbox troubleshooting
User Guide › MetriMail

Unsubscribes and bounces

Respect opt-outs and keep your sender reputation healthy.

For: Admins

Steps

  1. 1Every broadcast includes an unsubscribe link and one-click unsubscribe for mail apps.
  2. 2People who unsubscribe and addresses that hard-bounce join the suppression list automatically.
  3. 3See the list in Settings → Mail → Sending & suppressions; search, add or remove addresses.
  4. 4Set your postal address there — it appears in every broadcast footer.
  5. 5Open and click tracking is off by default; turn it on in the same page if you need it.

Related guides

  • Connect a mailboxLink support@ or sales@ so customer email arrives in MetriCRM and replies go out from your own address.
  • The shared inboxWork through customer email together without stepping on each other's toes.
  • Reply, undo and send laterWrite replies with templates and AI, and recover from a mistaken send.
  • Email templatesReusable replies in three languages, with approval.

Still need help? Contact support

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