Reply, undo and send later

Write replies with templates and AI, and recover from a mistaken send.

Steps

1. 1In a thread, write your reply in the box at the bottom.
2. 2Insert a template — variables like the customer's first name fill in automatically.
3. 3Attach files, or write a short instruction and select Draft reply to let AI prepare a draft. Always review it.
4. 4Select Send. For 10 seconds you can select Undo.
5. 5To send later, select Send later and pick a date and time.
6. 6Replies go out from the mailbox's own address with a reference such as [EM-000123] in the subject, so answers stay in the same thread.

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