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All guidesMetriMailConnect a mailboxThe shared inboxReply, undo and send laterEmail templatesEmail responder rulesAutomatic acknowledgementsSend a broadcastUnsubscribes and bouncesMailbox troubleshooting
User Guide › MetriMail

Send a broadcast

Email a segment, list or uploaded CSV through your own mailbox.

For: Team leads & admins

Steps

  1. 1Open Mail → Broadcasts and select New broadcast.
  2. 2Give it a name and choose the sending mailbox.
  3. 3Choose the audience: saved segments, mailing lists or a CSV file with an email column.
  4. 4Write the subject and message for each language, or use Write with AI and review.
  5. 5Choose Send now or a schedule, and the sending rate per minute.
  6. 6Select Send test to me to check it, then Submit for approval (or Approve if you are an approver).
  7. 7Watch progress, opens, clicks, bounces and unsubscribes on the broadcast's page; pause or cancel at any time.

Good to know

  • Unsubscribed, bounced and suppressed addresses are skipped automatically.

Related guides

  • Connect a mailboxLink support@ or sales@ so customer email arrives in MetriCRM and replies go out from your own address.
  • The shared inboxWork through customer email together without stepping on each other's toes.
  • Reply, undo and send laterWrite replies with templates and AI, and recover from a mistaken send.
  • Email templatesReusable replies in three languages, with approval.

Still need help? Contact support

On this pageStepsGood to knowRelated guides