Publish, roll out, roll back and stop agents
Publish the draft as a version, try it on a share of conversations, go back instantly and stop agents with a kill switch.
For: AdminsSteps
- Open the agent and go to Versions. Publishing needs instructions, a language, a greeting, at least one topic and one tool, and a saved draft.
- Add a note about what changed and select Publish. The first version serves every conversation.
- For later versions, enter the share of conversations (for example 10%) to try the new version on some customers first. Each customer stays on the same version.
- Raise the share or select Promote to everyone when you are happy. To go back, select Roll back on an earlier version — it serves every conversation again at once.
- Copy to draft brings an earlier version's settings back into the draft so you can change and republish them.
- To stop one agent, turn on Stop this agent at the top of its page. To stop every agent, turn on Stop all AI agents on the Agents page. A stopped agent stops at its next step and conversations go to your team.
Good to know
- Published versions never change; only the draft does.
- Every change, publish, rollback and kill switch is in the audit log.
Still need help? Contact support