Test an agent in the simulator

Chat with an agent as a customer and see each step it takes — nothing is sent or changed.

For: Admins

Steps

Open the agent and use Try it on the right, or select Test simulator for the full view.
Choose the language (or let the agent detect it), the version to test — the saved draft or a published version — and, optionally, a contact to test as. Order and invoice look-ups only find that contact's own records.
Type as the customer. The reply shows its cited articles and whether it would be sent automatically or wait for a person's approval.
Read the step-by-step trace: the intent and language detected with confidence and mood, the knowledge articles found, each tool call with its inputs and outputs, every autonomy check with its reasons, and the response.
Ask for a person, change topic or write angrily to check the handover rules. Select New conversation to start again.

Test mode never sends messages or changes records: actions show what would have happened.
Personal details are replaced with placeholders such as [PHONE_1] before anything reaches the AI model; the trace shows them that way.
Simulator conversations use your AI credits like other AI features.

Still need help? Contact support

Chat with an agent as a customer and see each step it takes — nothing is sent or changed.

For: Admins

Open the agent and use Try it on the right, or select Test simulator for the full view.
Choose the language (or let the agent detect it), the version to test — the saved draft or a published version — and, optionally, a contact to test as. Order and invoice look-ups only find that contact's own records.
Type as the customer. The reply shows its cited articles and whether it would be sent automatically or wait for a person's approval.
Read the step-by-step trace: the intent and language detected with confidence and mood, the knowledge articles found, each tool call with its inputs and outputs, every autonomy check with its reasons, and the response.
Ask for a person, change topic or write angrily to check the handover rules. Select New conversation to start again.

Test mode never sends messages or changes records: actions show what would have happened.
Personal details are replaced with placeholders such as [PHONE_1] before anything reaches the AI model; the trace shows them that way.
Simulator conversations use your AI credits like other AI features.

Still need help? Contact support