Availability and service credits
See MetriCRM's monthly availability and request a service credit when a month falls below 99%.
For: Workspace owners and billing adminsSteps
- Open Settings → Billing and find Availability and service credits.
- Check the availability for each month. Planned maintenance announced at least 48 hours ahead is not counted as downtime.
- If a month is below 99%, select Request a service credit within 30 days and add any details.
- We review the request; an approved credit is applied to your next invoice.
Good to know
- Credits are 5% of that month's subscription fees below 99%, 10% below 98% and 25% below 95%, as the Terms of Service say.
- Outages caused by services you connect, such as your mailbox or payment provider, do not count.
Still need help? Contact support