Macros

One click to reply, set fields and add a note.

Steps

1. 1Open Settings → Macros and select Add macro.
2. 2Name it and choose who can use it: everyone or just you.
3. 3Add actions: reply with a template, set status or priority, assign, move to a team, add tags or add an internal note.
4. 4Save. In a case, select Macros in the composer and pick one.
5. 5Field changes apply straight away; a reply opens in the composer so you can check it before sending.

Still need help? Contact support