Business hours and public holidays

Tell the SLA clock when you are open.

Steps

1. 1Open Settings → SLA & calendars and find Business calendars.
2. 2Set your time zone and opening hours for each day. Add a second shift for split hours, or tick Open 24×7.
3. 3Pick your state's public holidays. Federal and state holidays for 2026 and 2027 are preloaded for all 16 states and territories.
4. 4Add your own holidays, such as a company day off, or remove one you work through.
5. 5Save the calendar, then select it in your SLA policies.

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