Connect Yeastar P-Series

Link your Yeastar PBX for screen-pop, click-to-call and call logging.

For: Workspace admins

Steps

In the Yeastar web portal go to Integrations → API, turn the API on and add an application. Copy its Client ID and Client Secret.
In MetriCRM open Settings → Telephony and select the Yeastar P-Series card. Enter your PBX address (https://…), the Client ID and the Client Secret, check the PBX time zone (+08:00 in Malaysia), then select Save and Test connection.
Under Screen-pop and call journal, copy the webhook URL. In the Yeastar web portal go to Integrations → API → Webhook, add a webhook with that URL (POST) and subscribe to events 30011 and 30012.
Copy the webhook key the PBX shows into Webhook key in MetriCRM and select Save.
Under Extensions, type each person's Yeastar extension and select Save extensions. Calls ringing on their extension now pop up the caller's record, and every external call lands on the customer's timeline.

The PBX address must be reachable from the internet over HTTPS; internal addresses are refused.
MetriCRM ignores any event that is not signed with your webhook key.
Recordings stay on your PBX; MetriCRM keeps only the recording's file name with the call.

Still need help? Contact support