Answer website chat from one inbox today: the Care bot answers first from your help centre, customers can ask for a person, agents claim or are assigned chats automatically, add internal notes and canned replies, turn a chat into a case or lead, and customers rate the chat when it ends. WhatsApp, Messenger, Instagram, Telegram, LINE and SMS are coming soon.
Coming soon — join the early-access listWhatsApp, Messenger, Instagram, Telegram and LINE in one place.
A branded chat widget for your website, with the Care bot first, agent hand-over, canned replies and an in-chat rating.
Answer common questions and hand off to agents.
Comments and messages from X, TikTok and YouTube.
Create a web chat channel in Settings → Chat channels and paste the code before </body>. You choose the colour, greeting, which websites may show it, and whether visitors give their name and email first.
WhatsApp is coming soon. It will connect through the official WhatsApp Business Platform with your own business account.
Yes. The Care bot answers from your public help centre, and the customer can ask for an agent at any time; the agent sees the whole conversation.
Yes. Every conversation is kept with the customer's contact, and can be turned into a case or a lead with the transcript.