SMS templates and quick send

Write SMS templates in three languages and send a single SMS, a broadcast or an automated text.

For: Agents, marketers and admins

Steps

Open MetriVoice → SMS and select New template. Write the English message; add Bahasa Melayu and Chinese versions if you like.
Insert {{first_name}}, {{full_name}} or {{company}} to personalise it. The counter shows characters and how many SMS parts it uses.
To send one SMS, enter the number under Quick send, pick a template (or write your own) and select Send SMS. Replies come back to the conversation.
Select Use in broadcast to start an SMS broadcast with the template; upload a CSV with a consent column to reach a list.
In Settings → Automations, choose Send SMS template to text a contact when something happens.

Each customer gets their own language version, with English as the fallback.
Chinese and other non-Latin text uses 70 characters per SMS part instead of 160.

Still need help? Contact support