My schedule on your phone
See your shifts for the week, request a swap or leave, and set when you can work.
For: AgentsSteps
- Go to MetriQA → My schedule. It is laid out for phones.
- Tap a day to see the shift, its breaks and any public holiday. Use Previous and Next week to move around.
- To swap, open the shift and select Request swap. Choose a colleague and one of their shifts, or give your shift to them.
- Select Request leave for annual, medical or other leave. A supervisor approves it.
- Under My availability, set the days and hours you can work. The next schedule is built around them.
Good to know
- You can cancel a swap request while it is waiting for approval.
Still need help? Contact support