Connect an SMS provider
Send and receive SMS through your own ClickSend, Twilio or custom gateway account.
For: Workspace adminsSteps
- Open Settings → Chat channels and select Connect next to SMS.
- Choose the provider. For ClickSend enter your API username and API key (ClickSend Dashboard → Developers → API Credentials) and your dedicated sending number.
- For a custom gateway enter its HTTPS send URL, the JSON body with {{to}}, {{from}} and {{text}}, the Authorization header and where the message id is in the response.
- Tick Default SMS channel so quick sends and automations use it, then select Save and connect.
- ClickSend: MetriCRM adds the delivery-report and reply rules to your account. Custom gateway: give it the webhook URL shown after saving.
Good to know
- Replies land in the MetriChat inbox; customers who reply STOP, BERHENTI or 退订 are opted out automatically.
- The custom gateway URL must be public HTTPS; internal addresses are refused.
- Use one ClickSend account (or sub-account) per workspace: its rules apply to the whole account.
Still need help? Contact support