Use the call log

Review calls, add notes, let AI summarise them and turn a call into a case or follow-up task.

For: Agents and supervisors

Steps

Open MetriVoice → Calls. Filter by the last 7, 30 or 90 days, direction, missed calls or your own calls.
Select a call to see who it was with, who took it, its length and a link to the recording on your PBX.
Type notes and select Save notes. Select Summarize with AI for key points and the next step — review it before you rely on it.
Select Create case to open a support case with the notes, or Create follow-up task for a reminder tomorrow on the customer's record.
Select Export CSV to share the list in a spreadsheet.

Agents see their own calls; supervisors also see their teams' calls and missed calls nobody picked up.
When a call to your extension is missed, you get a notification with the caller's number.

Still need help? Contact support